E-Cigs – Is This the End of L lectric Tobacconist?
Lectric Tobacconist is a small independent establishment in Burlington, MA. It has been serving clients in the area of book publishing for over fifteen years and recently began offering audio titles as well as eBooks to meet their growing demand for audio titles. Over the past several months, they have experienced unprecedented volume of orders. In this article I present an overview of the circumstances that lead up to their sudden popularity surge.
On July 9th, an individual vented within the Customer Service Representatives’ Live Chat describing that the prior day’s delivery of two nicotine electronic books to two particular customers had recently been delayed as a result of mix up relating to the “cookies” feature as well as the computerized payment system. The particular chat transcript discloses that the personal was satisfied together with the book’s articles, but was nonetheless frustrated because typically the eBooks were not necessarily yet delivered whenever he went to be able to check them in. The chat consultant explained that within order for typically the eBooks to be delivered by typically the end of typically the day, they would need to be up-to-date with the correct details regarding nicotine vapour levels in a variety of public locations.
As it turns away, two new purchases placed by 2 different individuals location the Vaporizer Lite into a super-hot niche. These orders placed in both stores are for a couple of very popular e-books: the Nicotine spot, and the Nicotine gum. This is good news for your L lectric Tobacconist, because the potential market for ecig accessories is huge. When the Vaporizers show to be profitable then we could perfectly see a good increase in typically the amount of retail organizations selling vaporizers all through the country.
Two days later, on August 3 rd, the company starts to receive calls concerning two additional purchases placed by 2 more different individuals. The company quickly sends the 1st order, which can be for thirty dollars worth of products, towards the e-mail box of just one of the slots. One call is usually made to what is order and one more thirty dollars is usually credited to typically the e-mail box. This takes a little while extended than the thirty seconds it required to place the 1st order, but at least the e-tailer knows to maintain the inventory levels up.
A couple of short days and nights later, on September 5th, we find that another batch of thirty deals has arrived at the e-tailer. One package deal contains three 100 and fifty-five deals, a direct result the 2 orders placed earlier. Less than about a minute is wasted throughout the chain of purchasing, but by the end during, presently there are already 300 and fifty deals in transit. This can be a severe delay due to the sheer number associated with products. Since this is the fourth most frantic week of typically the year, it is usually clear that some thing is seriously wrong.
These day, September second, another batch regarding three hundred plus fifty packages is received. These, on the other hand, are only a part of the many a large number of packages which have accumulated during the past 8-10 months. The electric Tobacconist is also experiencing unprecedented delays due to the overflow of business. It requires four additional hours to complete processing the request and the organization is forced in order to turn down requests for previously offered services.
Finally, on Sept 5th, we obtain yet another package. This time, however, right now there are four plans left. In addition , 3 of the packages contain smoking paraphernalia. It is hard to see just Vape how an industry which has made it possible for literally anyone to access the electronic cigarettes with the use of an world wide web account, could end up being experiencing such delays in the source chain process.
L lectric Tobacconist has arrived at new levels regarding shame and shame. It is my hope that article may be of assistance to any consumer or retailer looking for a friendly, professional, honest and experienced e-commerce management staff. I realize the frustration associated with experiencing severe delays in typically the distribution of your respective products, as well since the disappointment related with having in order to decline service in order to a customer dependent solely on their request. I was also aware of the frustration that retailers who experience severe delays can be encountering when working along with a manufacturer or even distributor who is usually not cooperative. Presently there are several concerns that I believe usually are critical and are worthy of appropriate answers prior to I discuss them with my consumers. If you usually are needing a Dependable E-Commerce Manager, make sure you feel free to contact me at any kind of time.